Refund Policy

Effective date:

This policy explains refund eligibility for services provided by Guidaura. We provide independent guidance and are not affiliated with any provider.

1) When refunds may be available

• Duplicate charge: If you were charged more than once for the same service, we will correct it.
• Service not delivered: If you paid and did not receive the service that was agreed, you may request a refund.

2) When refunds may not be available

• If guidance was delivered and the issue could not be resolved due to provider-only access, device condition, or network limitations.
• If the customer did not follow reasonable troubleshooting steps during the session.
• If the request is made outside the allowed time window (see below).

3) Time window to request

Refund requests should be submitted within 7 days of the service date unless otherwise stated at purchase.

4) How to request a refund

Contact us via Contact page and include:

• Your name and contact email/phone
• Date of service
• Reason for request
• Any reference/receipt details (if available)

5) Processing

If approved, refunds are processed to the original payment method. Timing depends on your bank/payment provider.