Terms of Service

Effective date:

1) Our service

Guidaura provides independent troubleshooting guidance and general support information. We are not affiliated with, endorsed by, or sponsored by any internet, phone, TV, or device provider.

2) No “official provider” claims

We do not claim to be an official support line for any provider. If provider-only access is required (billing changes, account changes, activations), we will advise you to contact your provider directly.

3) User responsibilities

• Provide accurate information about your issue.
• Do not share passwords, banking logins, card PINs, or sensitive credentials.
• Follow guidance at your own discretion and only perform steps you understand.

4) Limitations & disclaimers

We provide guidance “as-is” without warranties. Results vary depending on your equipment, provider, and settings. We do not guarantee that every issue can be resolved.

5) Call recording notice

Calls may be monitored or recorded for quality and training where permitted by law. If recording is used, notice will be provided where required.

6) Payments (if applicable)

If you purchase a paid service, the scope and any applicable fees will be disclosed before confirmation. Please see our Refund Policy for details.

7) Prohibited use

• Using the website for unlawful activity.
• Attempting to harm, exploit, or disrupt our systems.
• Submitting false information or abusing support channels.

8) Changes to these terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a new effective date.

9) Contact

Questions? Visit Contact or call (866) 757-6403.